Revenue Enablement and Training Development Synergy
The team at Upside Learning provided us with professional and knowledgeable service throughout our entire project. Communication was good, deliverables were on time, and they were always available for questions. Beyond that, the members of the Upside team were friendly and easy to work with. I am happy to recommend them.
Swim Program Curriculum Manager
Working with the Upside Learning team was truly miraculous considering the physical distance between our companies. We interfaced with relative ease, & once the Upside Learning team understood our goals & wishes, we began to work together in a truly harmonious fashion. I found Upside's creativity & innovative approaches to be invaluable assets to our overall project.
VP of MultiโMedia
Success Stories of our Clients
An American multinational information technology company collaborated with Upside Learning Solutions to develop a sales training program for customer personas. The two-part program used scenario-based conversations and guided demos, enabling sales representatives to identify pain points and demonstrate how solutions addressed business needs. The training was found relevant, effective, and informative, improving sales prospects, and addressing user interface updates.
Our client, an American multinational information technology company’s Sales Enablement Team, sought to create an interactive training program for its sales leaders. The program engaged learners by using narrative and real-life examples to improve their grasp of client pain areas and pitching. The program got excellent comments from both SMEs and sales generalists, showing its success in digitizing key activities and meeting fundamental objectives.
Demonstrate Business Value
Challenge
The tech company aimed to seamlessly integrate a new offering into customer conversations by understanding diverse pain points and mapping solution features. Collaborating with Upside Learning, the comprehensive solution included guided demos for sales reps to identify pain points and interactive demos with short scenarios illustrating solution features. This approach effectively equipped the sales team to demonstrate the business value of the new solution in conversations.
Solution
Tailored simulations and interactive demos equipped the sales team to effectively analyze customer pain points and demonstrate the new solution's business value in conversations.
Impact
- A subsequent study involving sales reps engaging in continuous learning showed a 24% increase in opportunities.
- The average opportunity value per seller increased by an impressive 23%.
Highlights
- Customized simulations fostering analytical skills.
- Interactive demos providing practical experience.
- Substantial increases in opportunities and average opportunity value for sales reps committed to continuous learning.
Destigmatizing Mental Health
Challenge
The airline faced low engagement with its mental health helpline, primarily reaching individuals with advanced symptoms. The challenge was to build awareness and encourage early intervention.
Solution
A digital experience was crafted, centered on dispelling myths about mental health and helping employees identify signs of poor mental health. The story-based learning included diverse personas with unique backstories, triggers, and recommended actions. Live footage of mental health professionals provided authentic medical advice.
Impact
- Achieved a 3X increase in employees seeking timely support.
- Elevated the employer brand.
Highlights
- Sensitive storytelling that addressed stigmas.
- Real-life experiences through diverse perspectives.
- Engaging narrative prompting deep reflection.
Leading the Way: A Leadership Preview
Challenge
A global clothing company needed a brief yet compelling training to introduce new managers to their key responsibilities, aiming to spark interest in detailed future programs. The course had to be interactive and comprehensive, enough to provide a strong foundation in just 15-20 minutes.
Solution
A global clothing company needed a brief yet compelling training to introduce new managers to their key responsibilities, aiming to spark interest in detailed future programs. The course had to be interactive and comprehensive, enough to provide a strong foundation in just 15-20 minutes.
Impact
- Boosted engagement with increased interest in managerial development.
- Provided a robust understanding of managerial responsibilities.
- Established a consistent knowledge foundation.
Highlights
- Interactive course map enabled self-paced navigation and increased engagement.
- Mixed-media content used graphics, animations, and audio to maintain interest.
- Engaging narrative and interactivities featured real-world scenarios for a dynamic experience.
- Reflective learning included questions and knowledge checks to enhance understanding.
Transforming Leadership for the Future
Challenge
A leading software company needed to convert an 8-hour traditional classroom training on Leadership and Coaching Fundamentals into a dynamic blended learning experience for employees in leadership roles.
Solution
We designed eLearning components complemented by live webinars, using high-quality visuals, animation effects, and interactive elements. The content covered growth mindsets, leadership as coaching, essential coaching skills, and practical scenarios to enhance retention and application.
Impact
- Upskilled leaders with improved mentoring and coaching abilities.
- Fostered a growth mindset, boosting leadership morale.
- Enhanced leadership influence across the workforce.
Highlights
- Engaging interactive design.
- Contextualized practice scenarios.
- Mixed media for diversity in concept presentation.
Interactive Pre-Work Modules for a Sales Training Initiative
Challenge
A technology solutions company required eLearning modules for sales employees as part of a comprehensive sales training initiative. The tight timeline added complexity to the project.
Solution
We opted for a scenario-based learning approach, focusing on two key use cases: data protection and databases. This modular structure facilitated easy content consumption.
Highlights
- Crisp information design with high-quality client images and concise content presented through infographic-style displays.
- Animated videos and scenarios added a context-driven dimension to the learning experience.
- Personas were employed to communicate key best practices and pose essential questions for sales representatives.
Building Consultative Sales Skills
Challenge
A global technology leader aimed to instill a customer-centric ethos within its Sales Executives, Customer Success Managers (CSMs), and partners. The challenge was to develop an effective sales training program introducing the Customer Success Model and providing continuous support throughout the Customer Success Journey stages: Onboarding, Adoption, Expansion, and Refresh.
Solution
The program was thoughtfully crafted with an introspective approach. Each section was initiated with a self-assessment and concluded with a reflection activity, fostering a conscious understanding of each Customer Success Journey stage. For learners uncertain about the journey, related sections offered incremental knowledge, ensuring a comprehensive yet manageable learning experience. Reflection activities empowered learners to evaluate and enhance their customer relationship-building practices.
Impact: The Customer Success Foundation Practice is in the pilot phase:
- Positive feedback from SMEs and sales generalists
- 4.21/5.00 Learner rating on it, helping increase their overall sales funnel
- Pilot phase with 15 learners, 10 completed in an average of 20 minutes
Highlights
- Customer-centric approach
- Interactive introspective learning
- Incremental knowledge acquisition
- Positive user feedback
- Part of a broader initiative
An Interactive Video Approach to Learning about Cyber Security
The Challenge
A global oil and gas company was looking for an intervention to help the employees and contractors familiarize themselves with the need for and importance of preventing cyber-attacks.
Solution
We implemented a dual approachโActivity-Based Learning through Interactive Videos and a subsequent Mini-Scenario Based Assessment. The five video-driven scenarios guided learners to understand the consequences of undesirable actions in the cyber security context, prioritizing experiential learning over didactic methods.
Key Features
- Interactive videos depicting everyday scenarios in a familiar office setup.
- Diverse interactivities for heightened engagement and contextual relevance.
- Consequential feedback offering insights into the repercussions of learners' actions.
