Airline Training Solutions Designed Around Your SOPs

This case study delves into a major global airline's journey to address mental health concerns among its workforce. Despite initial setbacks, the organization successfully revamped its approach, leveraging digital tools to create a more supportive environment.

Challenge

The airline faced low engagement with its mental health helpline, primarily reaching individuals with advanced symptoms. The challenge was to build awareness and encourage early intervention.

Solution

A digital experience was crafted, centered on dispelling myths about mental health and helping employees identify signs of poor mental health. The story-based learning included diverse personas with unique backstories, triggers, and recommended actions. Live footage of mental health professionals provided authentic medical advice.

Impact

• Achieved a 3X increase in employees seeking timely support.
• Elevated the employer brand.

Highlights

• Sensitive storytelling that addressed stigmas
• Real-life experiences through diverse perspectives
• Engaging narrative prompting deep reflection

Explore how an airline's training program evolved to meet the demands of increased ground staff during a major global event. Uncover the impact of efficient visual design and high engagement, setting a new standard and driving a shift towards innovative blended learning methods.

Challenge

An airline facing a surge in ground staff requirements for a major global event urgently needed a training program. The challenge encompassed hands-on airport applications, fostering critical thinking, and ensuring adept customer handling skills.

Solution

A comprehensive training program was crafted, integrating innovative design elements like vertical scroll navigation and engaging parallax backgrounds. Content included static visuals and interactive elements, enhancing engagement and understanding.

Impact

• Over 600 staff members successfully completed high-engagement training.
• Unique visual style set a precedent, well-received within the company.
• Favorable user feedback emphasized training accessibility for on-the-go learning.
• Program success inspired a shift to a blended learning approach, signaling broader training strategy evolution.

Highlights

• Innovative visual design implementation
• High engagement and completion rates
• Emphasis on accessibility for ongoing learning
• Pioneering a shift towards blended learning methodologies

Explore how a leading airline company optimized Fire Warden training with a game-based solution. Facing challenges of lengthy in-person sessions and low volunteer readiness, the efficient simulation not only reduced training duration but also saw a 12% increase in Fire Warden volunteers. Dive into the impact and highlights of this practical approach.

Challenge

As a leading airline company, the need arose to improve the training efficiency for volunteer Fire Wardens. The existing in-person sessions were lengthy, impacting the preparedness of volunteers during emergency fire incidents due to the voluntary nature of the role.

Solution

A game-based approach was introduced, offering an engaging simulation of the Fire Warden's work environment. Learners navigated realistic scenarios, making decisions and responses through interactive elements, effectively addressing training duration and volunteer readiness challenges.

Impact

• 32% reduction in training duration.
• 12% increase in employees volunteering as Fire Wardens.

Highlights

• Game-based solution simulating real work scenarios
• Varied game elements promoting accurate responses
• Increased employee participation and volunteer engagement