Privacy Policy

Upside Learning is committed to protecting your privacy and earning your trust. Upside Learning does not sell, trade, or rent your personal information to others. This policy discloses the privacy practices for the Upside Learning Website. We use the information we collect about you from the Upside Learning Website to process orders and maintain a relationship with you throughout the use of our products and services. This policy explains how your personal information is protected. It is our intent to give you as much control as possible over your privacy and personal information and the use we make of it in our business. This policy is subject to change, so please check back from time to time to stay informed.

What kinds of personal information does Upside Learning collect?

In general, you can visit Upside Learning on the Web without telling us who you are or revealing any personal information about yourself. We ask for information from you in several ways from different parts of our Website.

• We ask for personal information from you when you sign up for a demo, subscribe for our newsletter, download an ebook or a whitepaper, schedule a call or submit an RFP. At that time, we ask for certain required information such as your name, e-mail address, and other information to process and fulfill your request. We also request certain other optional information that will help us meet your requirements effectively. We will let you know what information is optional, and you decide whether or not you want to provide that information.
• In the course of using our site, we automatically track certain information about you. This information includes what type of browser you are using. This information may include the URL that you just came from and the next URL you go to, regardless of whether these URLs are on our Website or not. It also includes your IP address. Upside Learning uses this information to identify broad demographic trends that may be used to provide information tailored to your interests.
• We also monitor customer traffic patterns and site usage to help us refine and improve the design and layout of our Upside Learning site and the user experience.
• If you send us personal correspondence, such as e-mails or letters, we may keep a record of that correspondence. We also periodically ask users for feedback that we use to improve our service and products and add new features. If you respond to these requests, we may keep a record of your response.
• OPT-OUT PREFERENCES: If you no longer want to receive marketing-related emails from us, you may opt out of receiving such emails by clicking the “unsubscribe” link at the bottom of any marketing email you receive from us. If you are having difficulty unsubscribing from our marketing emails using the above methods, please contact us directly at the email privacy@upsidelearning.com
• EXERCISING YOUR RIGHTS: You may submit a request for access (i.e. request information on personal data collected, used, disclosed or processed by Upside Learning), as well as a request for integration, rectification, or erasure, or object to our processing of your personal data. Upon request, Upside Learning will provide you with information about whether we hold any of your personal information. Furthermore, you may also be able to exercise the following rights to restrict processing, data portability, and lodge a complaint with a data protection authority.In particular, you have the right to object and withdraw your consent, in whole or in part, to the collection, use, disclosure or processing of your personal data for purposes of dispatch of advertising material, direct selling or for the fulfillment of marketing surveys or commercial communication (e-mail).

  If you prefer that the processing of your personal data is carried out solely by means of traditional contact methods, you may object to the processing of your personal data by means of automated contact methods.

  In order to exercise your rights above and/or submit inquiries or complaints with regard to our processing of your personal data, you may send a request to Upside Learning by writing to this email address privacy@upsidelearning.com. We will respond to your request within thirty (30) business days.

How does Upside Learning use my information?

We collect personal information to help us provide you a high quality user experience, and to aid Upside Learning in understanding our customers better. Upside Learning does not sell, trade, or rent your personal information to others.

• The personal information you choose to give us allows Upside Learning to process and fulfill your request be it for a demo, newsletter subscription, eBook/ whitepaper download, call or RFP.
• We use the personal information you give us to provide you with up-to-date information about Upside Learning products and services. If you do not wish to receive our newsletter or emailers, you may unsubscribe by clicking the ‘Unsubscribe’ link in the e-mail footer.
• We may use the information we collect to notify you from time to time about important functionality changes to the Website, new Upside Learning services and products, and special offers we think you will find valuable.
• When you provide us with personal information to enter a contest or promotion sponsored by Upside Learning or its partners, we use this information to administer the contest and notify winners. We store all relevant information related to such contests and promotions.
• We will deliver targeted advertisements or promotions to our customers using the personal information you give us. We do not allow advertisers to have access to individual account information. These advertisements are usually banner ads and promotional e-mails.
• We also research our users’ demographics, interests, and behaviour based on the information you give us in our online survey tool. We compile and analyze this information on an aggregate or anonymous basis.

Who collects information?

When you supply personal information on a Upside Learning site, you share that information only with Upside Learning unless you are specifically told otherwise. If a company other than Upside Learning is gathering or maintaining your personal data from our Website, you will be told before it is collected or transferred. You can always choose not to share the information.

When companies other than Upside Learning sponsor promotions, data collected on the Upside Learning site in connection with these promotions may be shared with the sponsor. Once again, if this is the case, you will be notified before the data is collected or transferred, and you can decide not to participate. Most of these promotions are limited to United States or North American residents.

If you leave our Website using links to go to other third party Websites, those third parties may gather information about you. This privacy policy does not cover the practices of those businesses.

Does Upside Learning share my information?

Other than as stated in this policy, Upside Learning does not disclose any of your personal information to third parties without your permission. Read the following sections to learn more.

Business Partners and Sponsors

Upside Learning may disclose your personal information to business partners or sponsors, but you will be notified beforehand and will be able to choose not to share your information. Many promotions give you the chance to request additional information from the sponsors. When you ask for more information, you give Upside Learning permission to send your personal information to the sponsor so they can fulfill your request. Much of the time, only your e-mail address will be shared. You will be notified if more information will be shared, and you can choose not to share the information.

Third-party Data and Aggregate Data

Upside Learning discloses aggregated or anonymous statistics (for example, the percentage of users from the western U.S.) to prospective partners and advertisers and for other lawful purposes.

Other Situations

Upside Learning also may disclose your information where disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights or property rights, the users’ rights, or others’ rights. In the same way, Upside Learning will disclose information when we reasonably believe disclosure is required by law or to comply with a legal process served on Upside Learning or its Website. We may disclose your personal information in the good faith belief that we must act under exigent circumstances to protect the personal safety of users of Upside Learning, its Website, or the public.

Do I have a choice about how my information is gathered, used and distributed?

Yes. When you register with Upside Learning (and its associated websites), you can choose to receive newsletters, information, and e-mails from Upside Learning and third parties. If you change your mind, you can simply unsubscribe by clicking the ‘Unsubscribe’ link in the e-mail footer so that the information will not be sent. It’s your choice.

Some of our promotions may request your e-mail address so that you can receive periodic updates about the status of the promotion. When you participate in these types of promotions, you will automatically receive promotion-related e-mail; however, you can choose the no-e-mail option that some promotions offer. Occasionally these promotion-related e-mail messages may include targeted advertisements.

You can make decisions about cookies. You can modify your browser preferences to accept all cookies, be notified when a cookie is set, or to reject all cookies. If you decide to reject all cookies, you cannot participate in Upside Learning services that require registration to participate.

We will notify you any time we want to transfer the data we have collected or share it with a third party, and you always have the option to forbid the transfer.

What security measures does Upside Learning take to protect me?

Your Upside Learning account information and profile are password-protected so that you are the only one who has access to your personal information. You can edit your account information and profile by using your log in name and password. We recommend that you follow these guidelines to protect yourself:

• Do not tell anyone your password. If your password has been compromised for any reason, you should immediately change it.
• Do not respond to unsolicited e-mail by giving your password, even if the e-mail claims to be from us. Upside Learning will never ask you for your password in this way.
• When you are done using Upside Learning, sign out of your account and close your browser window.

No data transmission over the Internet can be guaranteed to be 100% secure. Although we are committed to protecting your personal information, Upside Learning cannot ensure or warrant the security of any information you send to us (or from our online services) and you do so at your own risk.

How does Upside Learning protect your credit card and financial information?

We are committed to protecting the privacy of your credit card and financial account information. We do not sell, trade, or rent your financial or credit card information. We do not make this information available to anyone without your permission. We may provide statistical data on our customers to advertisers, partners, vendors, and other reputable third parties, which is comprised of aggregate or anonymous data only, which does not contain any personally identifiable information. For example, we will not disclose that you purchased a specific product, but we might disclose statistics on how many customers have purchased a specific product. When you enter credit card information on our Website, we transmit the information in encrypted format, using industry standard, secure socket layer (SSL) encryption.

What are cookies and how does Upside Learning use them?

Parts of our learning management system use “cookies” so that it can immediately recognise a user and then ascribe different permissions associated with functionality in the system. A “cookie” is a chunk of data that is sent to your browser from a web server and stored by your browser on the hard drive of your computer. Your browser settings must be set to accept cookies before you can login or customise. Most browsers are set up to accept cookies, but you can usually change your browser settings to refuse them. Upside Learning does not use cookies to retrieve personal information about you from your computer. This policy does not cover the use of cookies by any advertisers on our Website.

Upside Learning uses cookies to:

• Locate your name and account information when you log in to your UpsideLMS so that you can access your account information. When you log in, the cookie is set, and when you sign out, the cookie is modified.
• Estimate the size of our audience. Each browser that accesses Upside Learning is given a unique cookie, which is used to calculate how many people return to our Website, compare the number of registered and unregistered visitors to our site, and use customer interests and behaviour to target our advertisements.
• Help Upside Learning partners track visits and complete business transactions. This information is sometimes called “clickstream” or “click trail.”
• Track the way you use our promotions, contests, and sales. When an Upside Learning-hosted promotion uses cookies, the information written to the cookie tracks the user’s progress through the promotion (for example, entries, submissions, and status in prize drawings).
• Measure the traffic to various areas of the Upside Learning Website. We measure the areas of the network of Websites you visit and your visiting patterns in the aggregate. This research helps us understand the ways in which our customers are alike and the ways in which they differ. We may use this information to personalize the content information and design of our Website.

Changes to our privacy policy

We reserve the right to amend all or part of our Privacy Policy from time to time. The version published on the Sites is the version currently in force. Changes to our Privacy Policy will be effective immediately once published on the Sites unless otherwise noted. Your use of the Sites following any amendments indicates your consent to the practices described in the revised Privacy Policy. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We invite you to periodically review our Privacy Statements to be informed of any relevant changes, especially before providing any data to us.